diff --git a/web/support-de.htm4 b/web/support-de.htm4
index 4a5ea93e..5101be44 100644
--- a/web/support-de.htm4
+++ b/web/support-de.htm4
@@ -1,80 +1,80 @@
m4_dnl -*-html-*-
m4_include(`template.m4')
m4_dnl $Id$
m4_define(`DE')
m4_define(`EN_FILE', `support.html')
m4_define(`TITLE', `Support')
m4_define(`MAIN', `support')
PAGE_START
Community Support
Als Teil der Gpg4win-Gemeinschaft bieten
die Entwickler:nnen von Gpg4win kostenlose Unterstützung an.
(Zeitnahe und erschöpfend richtige Antworten können natürlich
nicht garantiert werden.)
Gehen Sie wie folgt vor:
- Schauen Sie, ob Ihre Frage nicht schon in der
Dokumentation
behandelt wird.
- Beachten Sie die Hinweise zur Analyse auf der Wiki-Seite
Trouble Shooting (Englisch).
- Wenden Sie sich an die
Gemeinschaft
(z.B. über das Forum).
Professioneller Support
Überlassen Sie die Arbeit den Experten.
Service-Level-Agreements
Die Service-Level-Agreements von
-GnuPG.com
+GnuPG.com
bieten zuverlässige Kontakte für Ihr technisches Team
mit garantierten Reaktionszeiten.
Dort werden Sie beraten, wie Sie behördliche
Verschlusssachen der Stufe „Nur für den Dienstgebrauch“ (VS-NfD)
mit Gpg4win verarbeiten und die Abläufe benutzerfreundlich in Ihre
Infrastruktur integrieren.
Individuelle Software-Entwicklung
Die Gpg4win-Komponenten, einschließlich der Krypto-Engine GnuPG,
sind Freie Software.
Deshalb kann grundsätzlich jedes Unternehmen
auf dessen Basis Dienstleistungen, Integration und
Software-Entwicklung anbieten und unabhängig überprüfen.
Für Sie bedeutet das ein sicheres und zukunftsfähiges Produkt.
Die Unternehmen Intevation
-GmbH und g10code GmbH
+GmbH und g10code GmbH
aus Deutschland haben mehr als 20 Jahre Erfahrung
mit Kryptographie und Freie Software-Lösungen.
Zu erreichen per (gern verschlüsselter) Email an
gpg4win-professional@gpg4win.de.
diff --git a/web/support.htm4 b/web/support.htm4
index ce8e029b..62b32a6d 100644
--- a/web/support.htm4
+++ b/web/support.htm4
@@ -1,81 +1,79 @@
m4_dnl -*-html-*-
m4_include(`template.m4')
m4_dnl $Id$
m4_define(`EN')
m4_define(`DE_FILE', `support-de.html')
m4_define(`TITLE', `Professional Support')
m4_define(`MAIN', `support')
PAGE_START
-
Professional Support
-
You searching for help by experts? – This service is fee-based.
-
-
Find a solution
+
Community Support
-In case timely answers, quick software modification or general
-consulting for using Gpg4win (installation, configuration etc.) are
-needed, the German Free Software companies
-Intevation
-GmbH and g10code GmbH
-jointly
-offer suitable professional support.
-Pricing for this service is not listed here because the support
-contracts are tailored to the needs of the individual customer.
+ As part of the community, the developers of Gpg4win
+ offer support free of charge.
+ (Naturally, timely or exhaustive answers can not be guaranteed.)
-
Request a quote
-Please contact us with at
-gpg4win-professional@gpg4win.org
-if you plan to buy professional support from any of the two companies named above.
-
-
Please describe your needs (e.g. which of the Gpg4win
-applications you want support for, which crypto-workflows you have or
-want to establish), the number of users, your IT infrastructure (e.g.
-which Windows versions, terminal servers, virtual servers), which
-tasks you want to do yourself and what you expect from us.
+ Take the following steps:
+
+ - Check the
+ documentation, it may already
+ address your question.
+
- Take a look at the hints for
+ Trouble Shooting in the public wiki.
+
- Contact the
+ Community
+ (e.g. via the forum).
+
+
+
Professional Support
+
+Delegate to experts.
+
+
Service-Level Agreements
+
-We will get back to you with cost estimates and, if necessary, questions to
-clarify your requirements.
-
+
GnuPG.com
+offers reliable contact points for your technical team,
+with guaranteed response times.
-
Support types
-
Professional support for using Gpg4win:
-Do you have, for instance, a problem with the configuration in your
-company or you need support for your use of Gpg4win?
-Then we offer you our technical support.
-
+
+In addition GnuPG.com offers consulting to handle
+EU RESTRICTED (VS-NfD) data with Gpg4win and
+helps you to integrate a user friendly workflow into your
+infrastructure.
-
Further development of Gpg4win:
-Do you miss an important feature in Gpg4win or do you have
-ideas for the further development of Gpg4win?
-Then please contact us! We will provide you with an individual quote.
-
+
Custom Software Development
-
Community Support
-
Receive help and help others – Volunteers of Gpg4win offer free support.
-Due to the huge number of users, there is a good chance of
-receiving helpful answers.
-Naturally, timely and exhaustive answers can not be guaranteed.
-
-
+
+All Gpg4win components are Free Software, including its crypto engine GnuPG.
+Therefor anybody can offer services,
+customisation or development services for them.
+It is possible to have independent audits.
+For you this means a more secure and future-proof product.
+
+
+The Germany based companies
+Intevation GmbH
+and g10code GmbH
+each have more than 20 years of experience with
+with cryptography and Free Software solutions.
+They can be contacted via email to
+gpg4win-professional@gpg4win.de
+(encrypted, if you like).