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Maniphest T6339

Outlook crashes when selecting a contact (with HTML mails enabled)
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Description

One user has a consistent crash when selecting a recipient in Outlook
(if this has sending of HTML email still turned on).

This is an issue that someone from the forum experienced: https://wald.intevation.org/forum/forum.php?thread_id=2489&forum_id=84&group_id=11

Environment:

  • Windows 10
  • Office 365
  • Gpg4win 4.0.4

When the user writes a new email and selects a contact Outlook crashes. This is the log file that was created while the application was crashing:

log.txt279 KBDownload

Note: When the user enabled plain text for new emails the issue didn't occur anymore.

Details

Version
4.0.4

Event Timeline

cklassen created this task.Jan 6 2023, 9:36 AM
bernhard renamed this task from Outlook crashes when selecting a contact to Outlook crashes when selecting a contact (with HTML mails enabled).Jan 6 2023, 2:05 PM
bernhard updated the task description. (Show Details)
bernhard added a subscriber: bernhard.
bernhard added a comment.Jan 6 2023, 2:07 PM

As I assume that many people have HTML emails still turned on, and have no crashes, there probably are more conditions that have to be met to trigger this crash.

dypriem added a subscriber: dypriem.Jan 9 2023, 3:59 PM

I'm that user - only thing I can think of really is that I used the tool "O&O ShutUp10++" to restrict Win10 Settings. During the troubleshooting I reverted to the standard settings, but it made not difference.

Other than that, no clue.

• werner triaged this task as Low priority.Feb 8 2023, 12:55 PM
• werner added a subscriber: • werner.

Gpg4win 4.1.0 comes a slighly newer gpgol which should be tried before we continue. Set to low prioprity because this seems not to be easily reproducible.