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Kleopatra crashed with qwindows.dll.
Closed, ResolvedPublic

Description

I have a user that uses GPG4Win and Kleopatra. When they try to create a key pair through the gui, it disappears/crashes.
Have removed and reinstalled the software. This is a newly imaged system. If they use the command line to create a key pair, it works fine.
Thoughts?
This what I have in the event viewer:
Log Name: Application
Source: Application Error
Date: 9/23/2020 12:05:05 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXXX(redacted)
Description:
Faulting application name: kleopatra.exe, version: 3.1.3.0, time stamp: 0x00000000
Faulting module name: qwindows.dll, version: 5.10.1.0, time stamp: 0x5b892f34
Exception code: 0xc0000005
Fault offset: 0x0000b20b
Faulting process id: 0x94
Faulting application start time: 0x01d691c338e69f38
Faulting application path: C:\Program Files (x86)\Gpg4win\bin\kleopatra.exe
Faulting module path: C:\Program Files (x86)\Gpg4win\bin\platforms\qwindows.dll
Report Id: 3fbd75d8-4dc6-44b3-aacc-c4df9e8b704e

Details

Version
3.1.3.0

Event Timeline

Any ideas? Is there any other info needed that could help move this along?

aheinecke changed the task status from Open to Testing.Nov 30 2020, 10:51 AM
aheinecke added a subscriber: aheinecke.

Hi,

there was an issue that has been fixed in 3.1.14 which was creating problems / crashes when the home directory of a user had a unicode character in it. So maybe your one user had such a username?

Could you please retest with the recently released version 3.1.14? Thanks!

CarlSchwan claimed this task.
CarlSchwan added a subscriber: CarlSchwan.

No reply for a very long time, so I am closing this ticket. This is likely fixed now. Feel free to reopen if this happen again.