Yes pretty sure about that, ok we will provide you log, thank you

Hi, thank you so much and sorry for delay.
This beta is working for us perfectly.

Thank you very much, we will try it and let you know
Regards
Lukas

Ok and its possible to know, how long its should usually take to make new release ?
Can you tell me more about support contract or when i can find more information about it ?
Regards
Lukas

i dont get any responce, what is next step in this case.
Regards
Lukas

thank you, i send you test mail
Regards

I was trying to solve it with support, but it was not solved until today, this issue we are facing more thank like 2years.
I guess its need to be solved with more advanced support than classic one.
Regards