Kleopatra stuck in loading the certificate cache
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Description

hello,

I have an issue with Kleopatra not opening it just stays on the loading certificate cache forever. I have set up a public key and have arranged a transfer of files for a customer helpdesk system, which is only valid for 5 days. Please can you let me know what can be done to fix asap.

Many thnaks

Details

Version
3.1.8
allpond created this task.Jun 25 2019, 2:27 PM
werner renamed this task from not opening to Kleopatra stuck in loading the certificate cache.
aheinecke triaged this task as Normal priority.Jul 1 2019, 8:43 AM
aheinecke claimed this task.
aheinecke added a subscriber: aheinecke.

Hi,

can you please open the console (cmd.exe) and do a "gpg -K" and "gpgsm -K"

do these commands list all your secret keys or do they hang?

Also please try killing the process "gpg-agent.exe" through the Task manager and try to open Kleopatra again.

Regards,
Andre

Hello,

I have no idea ā€“ Iā€™m not familiar with cmd.exe ā€“ Do you have step by step instructions on how to do this?

Many thanks,

Chris Baillon
Digital Marketing Manager

Mainline Tel: +44 (0)1895 813 000
Fax: +44 (0)1895 200 541
E: chris.baillon@allpondsolutions.co.uk<mailto:chris.baillon@allpondsolutions.co.uk>
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W: www.allpondsolutions.co.ukhttp://www.allpondsolutions.co.uk/

W: www.allpetsolutions.co.ukhttp://www.allpetsolutions.co.uk/

All Pet Solutions Ltd is a company registered in England and Wales.
Unit 203| Riverside Way | Uxbridge| UB8 2YF


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From: aheinecke (Andre Heinecke) <noreply@dev.gnupg.org>
Sent: 01 July 2019 07:44
To: Chris Baillon <Chris.Baillon@allpondsolutions.co.uk>
Subject: [Task] [Claimed] T4581: Kleopatra stuck in loading the certificate cache

aheinecke triaged this task as "Normal" priority.
aheinecke claimed this task.
aheinecke added a comment.

Hi,

can you please open the console (cmd.exe) and do a "gpg -K" and "gpgsm -K"

do these commands list all your secret keys or do they hang?

Also please try killing the process "gpg-agent.exe" through the Task manager and try to open Kleopatra again.

Regards,
Andre

TASK DETAIL
https://dev.gnupg.org/T4581

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To: aheinecke

Cc: aheinecke, allpond, Neurone, Rafixmod, Fox, ccharabaruk, gp_ast

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