Hello,

I have no idea – I’m not familiar with cmd.exe – Do you have step by step instructions on how to do this?

Many thanks,

Chris Baillon
Digital Marketing Manager

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From: aheinecke (Andre Heinecke) <noreply@dev.gnupg.org>
Sent: 01 July 2019 07:44
To: Chris Baillon <Chris.Baillon@allpondsolutions.co.uk>
Subject: [Task] [Claimed] T4581: Kleopatra stuck in loading the certificate cache

aheinecke triaged this task as "Normal" priority.
aheinecke claimed this task.
aheinecke added a comment.

Hi,

can you please open the console (cmd.exe) and do a "gpg -K" and "gpgsm -K"

do these commands list all your secret keys or do they hang?

Also please try killing the process "gpg-agent.exe" through the Task manager and try to open Kleopatra again.

Regards,
Andre

TASK DETAIL
https://dev.gnupg.org/T4581

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To: aheinecke

Cc: aheinecke, allpond, Neurone, Rafixmod, Fox, ccharabaruk, gp_ast

This is an automated email from the GnuPG development hub. If you have registered in the past at https://bugs.gnupg.org/ your account was migrated automatically. You can visit https://dev.gnupg.org/ to set a new password and update your email preferences.

I've tested this issue on my Windows10 laptop.

Cmd.exe

• gpg -k shows keys, works quickly
• gpgsm -k doesn't show keys, works quickly

Impact of gpg agent:

• If I kill gpg-agent then Kleopatra shows loading indicator and shows list of keys after it.
• But if I quit Kleopatra and run it 2nd time (gpg agent continues running) - it get stuck with empty window. Screenshot{F1362493} attached.

Gpg4win 3.1.11

• - it get stuck with empty window

I've had Kleopatra start up on several workstations (all Windows 10, all up to date with the most recent version / updates / servicepacks) with a blank window and this has been annoying me for months. Colleagues experience the same thing. Yesterday I had another blank Kleopatra window and then discovered that when I clicked the trayicon's "Open certificate manager" that it showed up fine. I don't have any evidence to back me up other than anecdotal and I don't know what is causing this but I have a very strong feeling / hunch that this may be a simple "window doesn't get repainted" bug. Just my $0.02

I have this regularly. Sometimes waiting helps and it loads after several minutes, sometimes shutting down Kleopatra is the only remedy (because after an hour and more it feels like it ended up in an infinite loop).

I have also found that sometimes after shutting down Kleopatra, the certificate cache will load very quickly the next time around.

Otherwise the symptoms are identical to those reported by @andrey_l ...